Privacy Policy for Customers

Tenpercent prioritizes the protection of your personal data. This privacy policy explains the practices regarding the collection, use, or disclosure of personal information, as well as the rights of data subjects under the personal data protection laws.

The collection of personal data

We will collect personal data directly from you through the following channels:

  • Telephone
  • Email

Types of personal data collected

Contact Information: such as address, phone number, email, etc.

Technical Information: such as IP address, Cookie ID, website usage history (Activity Log), etc.

Other Information: such as images, videos, and any other data considered personal information under data protection laws.

Minor

If you are under 20 years old or have legal capacity limitations, we may collect, use, or disclose your personal data. We may need to obtain consent from your parents or guardians, or as permitted by law. If we become aware that personal data has been collected from minors without parental or guardian consent, we will take steps to remove that data from our servers.

Methods of protecting personal data

We will store your personal data in both physical and electronic formats.

We store your personal data with the following:

  • Overseas server providers

Processing of personal data

We will collect, use, or disclose your personal data for the following purposes:

  • To improve products, services, or user experience
  • For internal company management
  • For marketing and promotional activities
  • To gather feedback
  • To comply with terms and conditions

Retention period of personal data

We will retain your personal data for as long as necessary while you are a customer or have a relationship with us, or for the period required to fulfill the purposes related to this policy. It may be necessary to retain the data beyond this period if required by law. We will delete, destroy, or anonymize the data when it is no longer needed or when the retention period ends.

Rights of data subjects

Under data protection laws, you have the following rights:

Right to Withdraw Consent: If you have given consent, we may collect, use, or disclose your personal data based on that consent, whether it was given before or after the data protection laws came into effect. You have the right to withdraw your consent at any time.

Right to Access: You have the right to access your personal data held by us and request copies of such data. You may also ask us how we obtained your personal data.

Right to Data Portability: You have the right to receive your personal data in a format that is structured, commonly used, and machine-readable, and to request us to transfer or send your personal data to another data controller, where technically feasible.

Right to Object: You have the right to object to the collection, use, or disclosure of your personal data at any time if such processing is based on our legitimate interests or the interests of other parties, to the extent that you can reasonably expect.

Right to Erasure/Destruction: You have the right to request the deletion or destruction of your personal data, or to make it anonymized, if you believe it has been collected, used, or disclosed unlawfully, or if it is no longer needed for the purposes outlined in this policy, or if you have withdrawn consent or objected as mentioned above.

Right to Restriction of Processing: You have the right to request the temporary suspension of processing your personal data while we are verifying your request for data correction or objection, or if we are required by law to delete or destroy your personal data but you request us to suspend its use instead.

Right to Rectification: You have the right to request that your personal data be corrected, updated, completed, and made accurate.

Right to Lodge a Complaint: You have the right to file a complaint with the relevant legal authorities if you believe that the collection, use, or disclosure of your personal data is in violation of applicable laws.

You can exercise your rights as a data subject by contacting our data protection officer using the details at the end of this policy. We will respond to your request within 30 days from the date we receive your request, according to the forms or methods we specify. If we deny your request, we will provide reasons for the denial through various channels such as SMS, email, phone, or mail.

Protection of Personal Data Security

We will protect the security of your personal data according to the principles of confidentiality, integrity, and availability. This is to prevent loss, unauthorized access, use, alteration, modification, or disclosure. Additionally, we will implement measures to ensure the security of personal data, including administrative safeguards, technical safeguards, and physical safeguards, specifically concerning access control and the management of personal data usage.

Personal Data Breach Notification

In the event of a personal data breach, we will notify the Office of the Personal Data Protection Committee without delay, within 72 hours of becoming aware of the breach, to the extent possible. If the breach poses a high risk to your rights and freedoms, we will inform you of the breach along with remediation measures without delay through various channels, such as our website, SMS, email, phone, or mail.

Amendments to the Privacy Policy

We may occasionally amend or change this policy. You can review the updated terms and conditions of the policy on our website.

This policy was last updated and is effective as of September 17, 2024.

Privacy Policies of Other Websites

This privacy policy applies only to the offer of products, services, and usage on our website for our customers. If you visit other websites, even through our website, the protection of personal data will be governed by the privacy policy of those websites, which we have no control over.

Contact Details

If you have any questions about this privacy policy or wish to exercise your rights, you can contact us or our Data Protection Officer as follows:

Data Controller

Tenpercent

19/3 Sukhumvit 33, Khlong Tan Nuea, Watthana, Bangkok 10110
Email: [email protected]
Website: www.tenpercentbkk.com
Phone Number: 083-758-0747

Data Protection Officer

Tenpercent

19/3 Sukhumvit 33, Khlong Tan Nuea, Watthana, Bangkok 10110
Email: [email protected]
Phone Number: 083-758-0747